I must say that the biggest thing for me has been how personable and approachable you are (both via email and social networking) which is really important. You feel like a real person, rather than a red pen! I found your editing both sympathetic and strict, which is exactly the balance it needs to be. You helped me improve my story, particularly in ranking up the emotion. I truly believe this story to be the best thing I’ve ever written, and you helped to make it even better.